• Using the navigation buttons, the customer selects a product category.
• The buyer clicks the "Add to cart" button and places the selected item in his cart.  
• Before completing the purchase procedure, on the corresponding page and in the corresponding fields, the buyer indicates the following information about himself: personal number or identification code, mobile phone number, actual address, preferred shipping and payment methods. After filling in these fields, the buyer is given the opportunity to complete the purchase procedure. 
• After filling in the fields on the purchase page, when clicking on the payment button, the buyer will be redirected to the payment page, where fees for various services can be added to the cost of the goods.
• The order can be adjusted by telephone conversation with the customer. The surcharge or refund for the difference in the order value is confirmed by the customer in a telephone conversation with the Citadel operator. 

• The Customer pays Citadel using the following payment methods:

Online cards VISA, MASTERCARD, AMERICAN EXPRESS  

• Online installments 

What are the warranty conditions for the selected items?

• The warranty applies only to those products to which a warranty certificate is attached.    
• The terms of warranty service are specified in the corresponding warranty card.
• To clarify the procedure for extending warranty conditions for specific products, contact the operator by phone: 0322350035
• If at the time of receipt of the order, the customer or the customer’s representative has no claim to the condition of the goods, then the goods are considered free of defects and external damage.    

• When purchasing products for up to 80 GEL, the delivery price is 20 GEL; 
• When purchasing products in the amount of 80 to 700 GEL, the delivery price is determined on the basis of: 1 km - 2.80 GEL;  
• When purchasing products worth more than GEL 700, delivery is free (Tbilisi);         

*At this moment delivery service outside the city is not available."

     Delivery time:

• Tbilisi 

        Delivery time: 3-5 working days 

Note: Delivery is carried out only to the address, without unloading from the car and delivery to the apartment.

Delivery time:

• Delivery time in Tbilisi: 3-5 (working days) 

What is fast delivery service?

If the order is placed before 11:00, it will be delivered on the same day by 18:00 - 20:00.

When placing an order from 12:00 to 18:00, the goods will be delivered until 12:00 the next day. 

How and where can I get my products for pickup?

If the buyer indicates - "I pick up", and the order will be placed before 11:00, the goods can be picked up on the same day from 16:00 to 18:00.  

If the order is placed after 11 o'clock, then the goods can be picked up the next day from 10 o'clock.

Goods are picked up at the following addresses:

Tbilisi, st. R. Agladze # 32 or 34  

Kutaisi, st. Gugunava # 2 

Batumi, Second lane Gen. Aslana Abashidze, # 2 

Note. Removal of goods from another branch is carried out according to an individual agreement between the company and the customer.  

• The person who placed the order from their office;
• Any other person with legal capacity specified by the customer.

If the customer wants the goods to be received by another person, in this case, before completing the purchase procedure, he must indicate the following information about the recipient in the comment field: name, surname, personal number and mobile phone number.